How Wallet Records Stay Connected
Our Privacy Policy covers the details needed to open and protect your account, including your phone number, verification result, login events, device information and support messages. When you use DANA, OVO, GoPay or QRIS, we record the payment reference, amount, status and time so a wallet
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question can be matched to the right account without exposing unrelated records. Bank transfer and virtual account references may be handled in the same way, including a Mandiri transfer reference when supplied. We use this data to confirm account ownership, identify unusual access and respond to
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a request about a cashier record. We do not describe access as universal: account eligibility depends on local law, and our handling follows the legal requirements that apply to your location. You can ask us to explain a record, correct an error or clarify why a
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field is needed through the support path connected to your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.